This side included the Academy's Policies, Procedures and guidelines which defines accurately the roles and responsibilities/eligibilities and

eligibilities furthermore the operational procedures and used documentations as well. - as an a operational handbook of the Academy.

The Operational handbook defines accurately staffers that must adapt their actions to different situations while following the general rules that you've created for the workplace. Having a policies and procedures manual that employees can refer to in print or online will help employees able to make routine work and that they able to right decisions in the different situations without to all occasions they should constantly consult with the top management.